Shipping Information

At NativeFeet, we’re proud to offer FREE shipping on every order. We want your order to arrive as smoothly as possible, so below you’ll find everything you need to know about processing, delivery, tracking, and possible delays.

Order Processing Times

Please allow 1–3 business days for your order to be processed and prepared for shipment after it is placed.

Your order is considered dispatched once it has been handed over to our shipping carrier and is on its way to your delivery address.

During busy periods, sales, and holidays, processing may occasionally take up to 7 business days.

Once your order has been shipped, you’ll receive tracking information so you can follow your package on its journey to you.

Estimated Shipping Times

Estimated delivery times begin after your order has been processed and dispatched.

Delivery times can vary depending on your location, the shipping carrier, and other circumstances outside our control.

United States: 6–9 business days

Please keep in mind that during holidays and other busy periods, shipping carriers may experience delays or slower tracking updates. Customs processing or unexpected transportation delays may also increase the estimated delivery time.

Order Changes and Shipping Details

Please make sure your shipping information is complete and correct before placing your order. Incorrect or incomplete information may result in processing delays, delivery problems, or cancellation of your order.

If our system detects a possible issue with your shipping address, our support team may contact you by email to confirm your details. If we do not receive a response within the requested timeframe, we may need to cancel the order.

If you notice a mistake after placing your order, please contact us at hello@nativefeet.com within 24 hours.

We will always do our best to update your information, but once your order has entered processing or has been shipped, changes may no longer be possible.

Delayed Delivery

We understand how exciting it is to wait for your NativeFeet, and we work hard to get every order on its way as quickly as possible.

However, delivery delays can sometimes happen because of circumstances outside our control. These may include:

• Severe weather
• Transportation disruptions
• Courier delays
• Customs processing
• Address verification issues
• High-volume holiday periods
• Unexpected shipping network problems

If we become aware of an issue affecting your order, we will do our best to keep you informed and help resolve the situation.

While we cannot guarantee an exact delivery date, our team is always available to help if you have concerns about your shipment.

Contact us at hello@nativefeet.com if you need assistance.

Lost or Stolen Packages

We understand how frustrating it can be when a package cannot be located.

If your tracking information shows an issue or you believe your package has been lost or stolen, please contact us at hello@nativefeet.com and we will do our best to help investigate the situation.

We may also recommend contacting the shipping carrier directly, as they may be able to provide additional delivery information or begin a missing-package investigation.

Depending on the circumstances, we may work with the carrier to help locate your package and determine what options are available.

NativeFeet is not responsible for loss or theft caused by circumstances outside our reasonable control, except where responsibility cannot legally be excluded under applicable consumer law.

Tracking Your Order

Once your package has been dispatched, you’ll receive a tracking number that allows you to follow its journey.

You can enter this number on our Track Your Order page to see the latest available shipping updates.

If you cannot find your tracking number or have questions about your delivery, contact us at hello@nativefeet.com and we’ll be happy to help.

Changes to This Shipping Policy

NativeFeet reserves the right to update or modify this Shipping Policy when necessary. Any changes will be published on this page.

We recommend reviewing the latest version of our Shipping Policy before placing an order.

By purchasing from NativeFeet, you acknowledge that you have read and understood this Shipping Policy. Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.

If you have any questions about shipping or your order, please contact us at hello@nativefeet.com.