Refund policy
NativeFeet's Return & Refund Policy
At NativeFeet, we are committed to creating footwear that gives your toes more freedom, supports natural foot movement, and helps you feel closer to the ground beneath you. We believe it can take some time to adjust to a different style of footwear, so we recommend trying your NativeFeet for at least 14 days before considering a return.
If you are not satisfied with your purchase after 14 days, you may contact us within our 60-day money-back guarantee period at hello@nativefeet.com.
Cancellation Policy
If you need to change or cancel your order, please contact us within 24 hours of placing your order.
After 24 hours, your order may already have entered our processing or shipping process, which means we may no longer be able to make changes or cancel it.
If your cancellation is successfully completed within the 24-hour period, your refund will be processed within 7 business days. The time it takes for the funds to appear in your account may depend on your bank or payment provider.
60-Day Money-Back Guarantee
We want you to have enough time to properly experience NativeFeet. Because the five-toe design and barefoot-style feel may be different from the footwear you normally wear, we recommend using them for at least 14 days before deciding whether they are right for you.
If you are still not satisfied after those 14 days, you may request a return within 60 days of receiving your order.
Shipping fees, if applicable, are non-refundable unless otherwise required by law.
To start a return, you can fill out the form on our Contact Us page or email us directly at hello@nativefeet.com.
To help us process your request as quickly as possible, please include your:
- Order number
- Full name
- Email address used when placing the order
Our support team will provide you with the next steps for your return.
Damaged Items
We take care when preparing and packaging every NativeFeet order. An item is considered damaged if the product arrives defective, broken, or otherwise physically damaged.
Damage to the outer packaging during shipping, such as a dented or damaged shipping box, is not considered product damage if the item inside remains in good condition.
If your NativeFeet arrive damaged, please contact us within 72 hours of delivery at hello@nativefeet.com.
Please include:
- Your order number
- A description of the issue
- Clear photos showing the damage
Our team will review your request and determine whether you qualify for a replacement at no additional cost.
We do not provide refunds or replacements for damage caused by misuse, improper care, normal wear and tear, or damage that occurs after normal use.
Shipping and Delivery
We do our best to process and deliver every NativeFeet order as quickly as possible. However, delivery times can occasionally be affected by circumstances outside our direct control, including courier delays, customs processing, weather, local delivery issues, or other unexpected events.
If your package is delayed, we recommend checking your tracking information first. You may also contact the shipping carrier for the latest delivery information.
If you are unable to locate your package or need additional help, please contact us at hello@nativefeet.com and our team will do our best to assist you.
NativeFeet cannot be held responsible for delays caused by circumstances outside our reasonable control, except where otherwise required by applicable law.
Incorrect Shipping Address
Customers are responsible for entering a complete and accurate shipping address during checkout.
If you notice that your shipping information is incorrect, please contact us at hello@nativefeet.com within 24 hours of placing your order.
After this period, your order may already have entered processing or been shipped, meaning we may not be able to change the address.
If an incorrect or incomplete address provided by the customer causes an order to be lost, returned, or delivered to the wrong location, we may not be able to provide a free replacement or refund, except where required by law.
Changes to This Policy
NativeFeet reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be published on this page.
We recommend reviewing the most recent version of this policy before making a purchase.
By purchasing from NativeFeet, you acknowledge that you have read and understood this Return & Refund Policy. Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.
Questions?
Contact us anytime at hello@nativefeet.com.